That’s why we decided to set things straight once and for all. There are so many channels that it can be difficult to determine how they differ and how they can work together. Messaging channels range from native SMS to web chats to OTT messaging l ike Facebook Messenger. However, for many businesses, messaging is new territory. In response to this clear demand from customers, businesses have started to adopt business text messaging and web chat capabilities. In fact, messaging is 3-8x more preferred than face-to-face communications across all generations. Messaging has quickly gained in popularity due to the fact that customers like to communicate in real-time with knowledgeable employees, instead of sending emails that are answered days later or waiting on hold with the phone. If you recently reset or switched to a new phone, unpair Messages for web, then follow the steps below to pair your new phone to Messages for web.It’s official: customers in countries from the US to India prefer messaging to any other channel for customer service.Check if you're unpaired from the web page.Learn more about Android battery optimization. If battery optimization is turned on, turn it off.Some extensions could block Messages for web. If you’re using Chrome, turn off your Chrome extensions one by one.If you have VPN, turn VPN off and try to reconnect.

Tap Messages and turn on Background data. Tap Network & internet Data usage Mobile data usage. Make sure your phone has background data turned on for the Messages app.If you have connection problems, restart your phone. Make sure your phone and computer are connected to the internet with a strong signal.On your phone, turn your Wi-Fi off and back on.If you get a notification that your computer can’t connect to Messages, try these steps:

Messaging for web